Shipping Policy
Shipping Policy
Last Updated: September 16, 2026
Store Operator
dewserelle and dewserelle.com are operated by Dingzhou Yuyue Network Technology Co., Ltd.
Dingzhou Yuyue Network Technology Co., Ltd. is the legal business entity responsible for products sold through dewserelle.com, including product sales, order processing, shipping support, customer service, returns, refunds, and other customer-related transactions.
When you place an order through dewserelle.com, you enter into a purchase transaction with Dingzhou Yuyue Network Technology Co., Ltd., subject to the terms and policies published on our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Once your order has been dispatched, available tracking information will be sent to the email address provided during checkout.
Estimated Delivery Times
Estimated delivery times vary depending on destination, carrier, shipping method, customs processing, and other circumstances.
Typical delivery estimates are:
- United States: Approximately 5–12 business days after dispatch
- International Destinations: Delivery times vary depending on destination, carrier, customs processing, and local delivery conditions.
Where supported, available shipping options and estimated delivery information may also be displayed during checkout.
Delivery timeframes are estimates only and are not guaranteed arrival dates.
Shipping Methods and Costs
Available shipping methods, shipping costs, and applicable delivery estimates will be displayed during checkout before payment is completed where supported.
Shipping charges may vary depending on:
- Destination
- Shipping method
- Package size
- Package weight
- Order contents
- Available carrier services
Please review all shipping information shown during checkout before completing your order.
Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping.
Any geographic restrictions, exclusions, or special shipping conditions will be displayed during checkout before payment.
Orders below the free-shipping threshold may be subject to applicable shipping charges displayed during checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on:
- Product availability
- Inventory location
- Delivery destination
- Warehouse capacity
- Shipping efficiency
Some orders may be shipped from facilities located outside the customer's country.
Products within the same order may occasionally be shipped separately and may arrive at different times.
If an order is divided into multiple shipments, separate tracking numbers may be provided.
Tracking Information
Once your order has shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.
Tracking information may take time to update after a shipping label has been created.
Carrier tracking updates may also vary depending on the destination and shipping provider.
If your order contains multiple shipments, each package may have a separate tracking number.
Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately at:
Address changes cannot be guaranteed once order processing, packing, fulfillment, or shipment preparation has begun.
Additional shipping costs may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
Delivery Delays
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Carrier disruptions
- Customs inspections
- Severe weather
- Public holidays
- Transportation delays
- Remote delivery destinations
- Local delivery restrictions
- High seasonal shipping volumes
If your tracking information has not updated for an extended period or your order has passed its estimated delivery window, please contact us with your order number.
We will review available tracking and carrier information and assist with the next steps.
Lost or Missing Packages
If your package appears to be lost, please contact:
and provide:
- Your order number
- Tracking number
- Email address used during checkout
If tracking shows “Delivered” but you cannot locate your package, please first check:
- Your delivery area
- Mailbox or parcel locker
- Building reception or front desk
- Household members
- Nearby neighbors
- Any secure or alternative delivery location used by the carrier
You may also contact the carrier directly.
If the package still cannot be located, please contact us so we can review the circumstances and available tracking information.
A customer claim will not be rejected automatically solely because tracking shows “Delivered.”
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If a product arrives:
- Damaged
- Defective
- Leaking
- Broken
- Incomplete
- Incorrect
- Materially different from the product ordered
please contact us promptly at:
Please include:
- Your order number
- Description of the issue
- Clear photos or videos of the product
- Photos of the internal and external packaging
- Photo of the shipping label where available
Please keep the product and original packaging until our customer-support team has reviewed your request and provided further instructions.
International Orders
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Local taxes
- Other destination-specific charges
Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.
These fees are determined by local authorities, carriers, customs agencies, or other third parties and are not controlled by dewserelle.
Customs processing may also affect estimated delivery times.
Purchases, Returns, and Refunds
- Purchases: Select your products, add them to your cart, and complete checkout using an available payment method.
- Receiving Your Order: Orders will be delivered to the shipping address provided during checkout. Tracking information will be emailed when available.
- Returns: Contact service@dewserelle.com before returning any product. We will provide return instructions and the correct return address.
- Unauthorized Returns: Returns sent without approval or to an address not provided by our customer-support team may not be accepted.
- Refunds: Approved refunds will be issued to the original payment method in accordance with our Return & Refund Policy.
- Customer Support: For order, delivery, shipping, return, refund, or product concerns, please contact us at service@dewserelle.com.
Contact Us
For shipping, tracking, delivery, or package-related questions, please contact:
Brand Name:
dewserelle
Website:
dewserelle.com
Legal Entity / Store Operator:
Dingzhou Yuyue Network Technology Co., Ltd.
Registered Address:
4152 Kent Rd, Stow, Ohio 44224, United States
Customer Support Email:
service@dewserelle.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
When contacting us about an existing order, please include your order number and the email address used during checkout.