Contact Us

Last Updated: September 16, 2026

We're here to help with questions about dewserelle products, orders, shipping, payments, returns, refunds, or other customer-service matters.

dewserelle and dewserelle.com are operated by Dingzhou Yuyue Network Technology Co., Ltd.

Dingzhou Yuyue Network Technology Co., Ltd. is the legal business entity responsible for products sold through dewserelle.com, including product sales, order processing, customer support, returns, refunds, and other customer-related transactions.

Customer Support

For assistance, please contact us at:

Email:
service@dewserelle.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A brief description of your question or issue

If your request concerns a damaged, defective, incorrect, or incomplete product, please also include clear photos or videos where applicable.

Business Information

Brand Name:
dewserelle

Website:
dewserelle.com

Legal Entity / Store Operator:
Dingzhou Yuyue Network Technology Co., Ltd.

Registered Address:
4152 Kent Rd, Stow, Ohio 44224, United States

Customer Support Email:
service@dewserelle.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST

Returns

Please contact service@dewserelle.com before returning any product.

Do not send returns to our registered business address unless our customer-support team specifically instructs you to do so.

After an eligible return request has been reviewed and approved, we will provide the appropriate return address and instructions.

Security Notice

For your protection, please do not send sensitive payment information by email, including:

• Full payment-card numbers
• Card security codes
• Online banking passwords
• Account passwords

dewserelle customer support will never ask you to send this information by email.