Payment Policy
Payment Policy
Last Updated: September 16, 2026
About Our Business
dewserelle and dewserelle.com are operated by Dingzhou Yuyue Network Technology Co., Ltd.
Dingzhou Yuyue Network Technology Co., Ltd. is responsible for products sold through dewserelle, including order processing, payment-related transactions, customer support, shipping coordination, returns, refunds, and other customer-related transactions.
When you place an order through dewserelle.com, you enter into a purchase transaction with Dingzhou Yuyue Network Technology Co., Ltd., subject to the terms and policies published on our website.
Payment Methods
The payment methods currently available for your order will be displayed during checkout.
Available payment options may vary depending on your location, selected currency, device, order value, and the payment services enabled at the time of purchase.
Please follow the instructions shown during checkout to complete your payment securely.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
Your payment provider, card issuer, bank, or other financial institution may:
- Request additional identity or payment verification
- Approve or decline a transaction
- Place a temporary authorization hold
- Restrict a transaction for security reasons
- Require you to confirm the purchase
dewserelle does not control a bank’s or payment provider’s authorization decision, verification process, hold period, or release schedule.
If your payment is declined, please confirm that your billing information is correct or contact your payment provider for assistance.
Checkout Security
dewserelle uses established ecommerce and payment-service providers to process checkout transactions.
Security measures are used to help protect payment and transaction information during processing.
However, no method of electronic transmission, online processing, or data storage can be guaranteed to be completely secure.
To help protect your information, we recommend that you:
- Use a trusted device and network
- Keep your browser and operating system updated
- Avoid completing payments over unsecured public Wi-Fi
- Protect your account credentials and passwords
- Verify that you are shopping on the official dewserelle website
- Never send complete payment card information by email
dewserelle customer support will never ask you to send:
- Full payment card numbers
- Card security codes
- Account passwords
- Online banking credentials
through email or customer messages.
Order Confirmation
An order is not considered successfully placed until checkout has been completed and an order confirmation has been generated.
After a successful purchase, an order confirmation will be sent to the email address provided during checkout.
If you do not receive a confirmation email, please check your spam or junk folder.
You may contact us at:
for assistance.
Failed or Declined Payments
A payment may fail or be declined for reasons including:
- Incorrect billing information
- Insufficient funds or available credit
- Card restrictions
- Bank security controls
- Failed authentication
- Payment-provider limitations
- Currency or location restrictions
- Temporary technical issues
If a payment fails, please review the information entered and try again.
If the issue continues, contact your bank, card issuer, or payment provider.
Temporary Authorization Holds
A declined, canceled, or incomplete payment attempt may still appear as a pending authorization on your account.
This is generally a temporary hold created by your bank or payment provider and is not necessarily a completed charge.
The timing for releasing an authorization hold is determined by the financial institution involved.
dewserelle cannot control or accelerate that release schedule.
Duplicate or Unrecognized Charges
If you believe you were charged more than once or do not recognize a transaction, please first review your order confirmation and payment account activity.
Pending authorizations may sometimes appear alongside a completed charge temporarily.
If you still believe there is an issue, contact us at:
Please include:
- Your full name
- Your order number, if available
- Email address used during checkout
- Date and amount of the transaction
- Description of the issue
For your security, please do not email:
- Full card numbers
- Card security codes
- Passwords
- Sensitive authentication information
Pricing and Order Charges
Before payment is submitted, checkout will display the applicable:
- Product prices
- Discounts
- Shipping charges
- Taxes, where applicable
- Order total
Please review all order information carefully before completing your purchase.
Currency Conversion and Bank Fees
If your payment method uses a currency different from the currency shown during checkout, your financial institution may apply:
- Currency conversion charges
- Foreign transaction fees
- Bank processing fees
- Card issuer fees
- Other payment-related charges
These charges are determined by your bank, card issuer, or payment provider and are not controlled by dewserelle.
Taxes and Duties
Applicable taxes may be calculated and displayed during checkout where supported.
For international orders, customs duties, import taxes, brokerage charges, or local fees may apply depending on the destination.
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
Discount Codes
Discount codes must be entered in the designated field before checkout is completed.
Each discount code may be subject to:
- Eligibility requirements
- Validity periods
- Minimum purchase amounts
- Product or collection exclusions
- Usage limits
- Location restrictions
- Other promotional conditions
Unless expressly stated otherwise, discount codes:
- Cannot be exchanged for cash
- Cannot be transferred
- Cannot be applied after an order has been completed
- Cannot be used on previous purchases
- May not be combined with other offers
If a discount code is not accepted, please review the promotion terms and confirm that the code has been entered correctly.
Refund Security
Approved refunds are generally issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
- Payment provider
- Card issuer
- Bank
- Financial institution
dewserelle cannot control the time required for a processed refund to appear in your account.
Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.
Fraud Prevention and Order Review
To help protect customers and our business, certain orders may be subject to additional verification before fulfillment.
We may contact you if additional information is reasonably required to verify an order.
An order may be delayed, canceled, or refunded if:
- Payment authorization cannot be completed
- Fraud or unauthorized activity is suspected
- Required order information cannot be verified
- Payment authorization is declined or reversed
Any action taken will follow our published store policies and applicable laws.
Contact Us
If you have questions about payments, charges, discount codes, authorization holds, checkout, refunds, or an existing order, please contact us:
Brand Name:
dewserelle
Website:
dewserelle.com
Legal Entity / Store Operator:
Dingzhou Yuyue Network Technology Co., Ltd.
Registered Address:
4152 Kent Rd, Stow, Ohio 44224, United States
Customer Support Email:
service@dewserelle.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time:
We aim to respond to customer inquiries within 1–2 business days.
When contacting us regarding an existing order, please include your order number and the email address used during checkout.
For your protection, never include complete payment card details, security codes, passwords, or account credentials in your message.