Privacy Policy
Privacy Policy
Last Updated: September 16, 2026
Overview
This Privacy Policy explains how dewserelle collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
dewserelle and dewserelle.com are operated by Dingzhou Yuyue Network Technology Co., Ltd.
Dingzhou Yuyue Network Technology Co., Ltd. is the legal business entity responsible for the products sold through dewserelle.com, including product sales, order processing, payment-related transactions, customer support, shipping coordination, returns, refunds, and other customer-related transactions conducted through the website.
When you place an order through dewserelle.com, you enter into a purchase transaction with Dingzhou Yuyue Network Technology Co., Ltd., subject to the terms and policies published on our website.
Our ecommerce store is powered by Shopify, which provides technology and infrastructure that enables us to operate our online store.
Information We Collect
Depending on how you interact with dewserelle, we may collect or process the following information:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order and transaction information
- Products viewed or added to your cart
- Customer-support communications
- Device and browser information
- IP address
- Approximate location information
- Website usage information
- Information collected through cookies and similar technologies
Payment information may be processed directly by Shopify, payment processors, banks, or other payment-service providers used by our store.
We may not directly store complete payment-card information where such information is processed securely by our payment providers.
How We Use Your Information
We may use personal information to:
- Process and fulfill purchases
- Confirm and manage orders
- Process payments
- Arrange shipping and delivery
- Provide tracking information
- Process returns, exchanges, and refunds
- Provide customer support
- Respond to questions and complaints
- Maintain customer accounts
- Improve our products and website
- Personalize the shopping experience
- Detect and prevent fraud
- Protect our website and customers
- Measure website and advertising performance
- Send marketing communications where permitted
- Comply with applicable legal obligations
How We Share Information
We may share personal information with third parties where reasonably necessary to operate dewserelle.
These parties may include:
- Shopify
- Payment processors
- Banks and payment-service providers
- Warehousing and fulfillment providers
- Shipping and logistics providers
- Customer-service providers
- Analytics providers
- Advertising and marketing providers
- IT and cloud-service providers
- Professional advisers
- Legal or regulatory authorities where required by law
We may also disclose personal information in connection with a merger, financing, restructuring, acquisition, sale, or transfer of business assets.
We do not disclose personal information except as described in this Privacy Policy, with your consent, or where otherwise permitted or required by applicable law.
Relationship With Shopify
dewserelle uses Shopify to operate its ecommerce store.
Shopify may collect and process certain information relating to your access to and use of our website in order to provide ecommerce, checkout, security, analytics, fraud-prevention, and other services.
Information submitted through dewserelle may therefore be transmitted to Shopify and other service providers that may operate in countries different from your country of residence.
Shopify processes information in accordance with its own privacy policies and applicable data-protection obligations.
Cookies and Similar Technologies
dewserelle and our service providers may use cookies, pixels, tags, and similar technologies to:
- Operate essential website functions
- Maintain shopping-cart functionality
- Remember preferences
- Analyze website traffic
- Measure website performance
- Understand customer interactions
- Improve our Services
- Support advertising where permitted
- Detect fraud and suspicious activity
Depending on your location, you may be provided with additional options to manage certain cookie and advertising preferences.
You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Providing customer service
- Maintaining transaction records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Meeting accounting or tax requirements
- Complying with legal obligations
- Enforcing our agreements and policies
The exact retention period may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive or confidential information through unsecured communication channels.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- A portable copy of certain information
- Restriction of certain processing activities
- Objection to certain processing activities
- Withdrawal of consent where processing is based on consent
- Opt-out from certain targeted advertising or data-sharing activities
- Appeal of certain privacy-related decisions where applicable
We may need to verify your identity before processing a privacy request.
To submit a privacy request, contact:
Please include “Privacy Request” in the subject line.
Marketing Communications
Where permitted by law, dewserelle may send promotional emails relating to:
- New products
- Special offers
- Promotions
- Skincare information
- Store updates
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message.
Even after opting out of marketing communications, we may continue to send transactional or service-related messages, including:
- Order confirmations
- Payment notifications
- Shipping and delivery updates
- Return and refund updates
- Security notices
- Customer-service responses
Children’s Privacy
dewserelle is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we may review the matter and take appropriate action.
International Processing
dewserelle operates an international ecommerce business and works with service providers that may process information in countries other than the country in which you reside.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
These safeguards may include recognized contractual or other legally permitted transfer mechanisms.
Orders, Delivery, Returns, and Refunds
Purchases
Customers may select products, add them to their cart, and complete purchases through the checkout process available on dewserelle.com.
Purchases made through dewserelle are transactions with Dingzhou Yuyue Network Technology Co., Ltd.
Delivery
Orders are shipped to the delivery address supplied by the customer during checkout.
Tracking information will be provided by email when available.
Returns
Customers should contact us before returning a product.
We will provide applicable return instructions and the correct return address where a return is approved.
Customers should not return products to the company's registered business address unless specifically instructed to do so by our customer-service team.
Refunds
Approved refunds will generally be returned to the original payment method in accordance with our Return and Refund Policy.
Customer Support
For questions relating to:
- Products
- Orders
- Payments
- Shipping
- Delivery
- Returns
- Refunds
please contact:
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 1–2 business days.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes relating to:
- Our business operations
- Our Services
- Technology
- Legal requirements
- Regulatory requirements
When changes are made, the revised version will be published on this page and the “Last Updated” date will be updated where appropriate.
Contact Us
For questions regarding this Privacy Policy, our privacy practices, your order, or a privacy-related request, please contact us using the information below.
Brand Name:
dewserelle
Website:
dewserelle.com
Legal Entity / Store Operator:
Dingzhou Yuyue Network Technology Co., Ltd.
Registered Address:
4152 Kent Rd, Stow, Ohio 44224, United States
Customer Support Email:
service@dewserelle.com
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time:
We aim to respond to customer inquiries within 1–2 business days.